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Autodialling

Predictive, Progressive and Single Diallers

Autodiallers can help change your business Auto diallers including predictive, progressive and single number diallers can be the fundamental catalyst to improve business performance. We take a look at some of the different types of diallers available.

Until recently, Automated Dialling software was prohibitively expensive. However, with the increase in processing power and reduction in personal computer costs a host of innovative software packages are becoming more widely available.

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Three such examples are singlular, progressive, and predictive dialling software. The differences are as follows:

Singular dialler; the ability to dial one record at a time from a database or contact manager such as Outlook or GoldMine.
Progressive dialler; the ability for the dialling software to import a range of contacts and their telephone numbers and to sequentially dial each number. The agent simply notifies the software that they are ready for another call.
Predictive dialler; the software imports an extensive range of telephone numbers, typically residential, and will dial a group of numbers at the same time.As soon as a line is answered it is immediately transferred to an agent, along with the corresponding contact record.

There are a variety of products available that enable singular dialling via your telephone system if it is TAPI compliant (see CTI section).

For example Microsoft Outlook and Act! can dial without any additional software. For products such as GoldMine, middleware is required, such as TAPI Link by Papillion Software.

When using a contact manager such as Act! or GoldMine, once you have telephoned your customer a record of this call is automatically placed in the customer's history.

Singular dialling is simple to operate, and normally works both ways - click to dial out and screen pops when receiving a call.

As stated in the Feature, Attribute, Benefit section, the increase in productivity can be staggering.Normally it is unheard of to be mentioning statistics that state productivity can be improved and increased between 50% and 200%, however, these figures are borne out by every dialling installation.If your business depends on making outbound calls, dialling from the screen is crucial to ensure the highest productivity;

Manual dialling = 80-100 calls per day
Singular dialling using CTI = 150+ calls per day.
Progressive automated dialling = 200+ calls per day.

It is easy to calculate that a company with the right tools can be twice as effective.

If productivity is increased by 100% - so is your profitability?

Solutions range from £200 plus VAT per person to fully integrated systems catering for whole sales teams or call centres.

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If you're unsure whether your telephone system and/or database is TAPI compliant please contact us now and we will be happy to help. Contact us now for advice or pricing on the most suitable product for your business and situation.