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ShoreTel's Unified Communications system encompasses phones, switches, and software that are designed to allow easy deployment and rapid flexibility, and deliver world-class quality. ShoreTel's IP phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality. ShoreGear® voice switches are purpose-built appliances with no moving media, delivering unmatched reliability and availability. And the ShoreWare® Call Manager end-user application suite makes it easier for users to communicate with anyone, anywhere, anyway they choose.

Unified Messaging

ShoreTel's Unified Messaging is a comprehensive, simple, and robust solution that satisfies a full range of customer messaging needs, including access to voicemail, fax, and e-mail by a choice of popular methods. It can scale from ten to thousands of mailboxes quickly and easily when needed, without port and disk limitations. And because the system is easy to install and administer in a dynamic workforce environment, organizations can quickly achieve a low TCO. Although ShoreTel's Unified Messaging is a native, fully integrated component of the ShoreTel UC system, it can also be seamlessly integrated with other PBXs and voicemail systems.

Communicate quickly and easily, with anyone

Voicemail

ShoreWare® voicemail service requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. At enterprise locations, voicemail servers can be distributed to provide survivable voicemail and save WAN Bandwidth.

Unified Messaging

The ShoreTel UC system provides integrated messaging from any of the following popular interfaces.

"Any-Telephone"

"Any-Telephone" access is available with ShoreTel's embedded telephone user interface (TUI), which can be used to access voice messages stored on ShoreTel's application server and to interface with ShoreTel's embedded Auto-Attendant.

"Visual" "Visual" access is available through either ShoreTel's ShoreWare Call Manager for the PC or ShoreWare Mobile Call Manager for mobile devices. Both provide a simple visual display, access to voicemails stored on ShoreTel's application server, and access to the corporate and Outlook personal directories.

Find Me

The Find Me capability helps callers connect with users even when they are not at their regular extension. Users can easily direct calls to ring first at their extension, then at any two other phones they assign.

Call Handling Modes

With a simple click, users can manage incoming calls when they are in a meeting, working from home or out of town. Users can also customize greetings, forward calls, specify voicemail pick up, and receive message alerts.

Automated Attendant

Auto-Attendant service provides 24-hour automated call answering and routing. Outgoing prompts can be easily customized and linked to the day or time of day. Individual departments can use their own unique greetings and options. The Auto-Attendant service requires no physical ports and can be distributed at enterprise locations to save valuable WAN bandwidth.

The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions.

The ShoreTel system is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

Financial

Financial institutions of all types are under constant pressure to improve the efficiency of their operations, bring down costs, and provide the best in customer service. ShoreTel IP telephony products provide a solution for each of these areas, resulting in increased customer satisfaction and productivity.

ShoreTel's IP Telephony solution enables financial professionals to give their customers what they need most - operational efficiency, timeliness, and improved customer service. Financial institutions such as First Guarantee Mortgage, National City Bank, and Washington Mutual are using ShoreTel systems. Get a closer look at how a ShoreTel IP PBX system can add tremendous value to a financial organization by reading the success stories below.

Healthcare

Healthcare institutions require reliable communications around the clock. A ShoreTel phone system provides 99.999% reliability with no single point of failure, as well as the capability to keep staff in touch whether they are onsite, in a remote location, or on the move.

Healthcare organizations everywhere are relying on IP PBX systems to reduce costs, improve organizational efficiency, and develop new, innovative applications that enhance productivity. The healthcare system is under great pressure to improve patient care while keeping costs under control. Deploying a ShoreTel IP PBX system helps to accomplish this goal.

New telephone capabilities, such as Microsoft Outlook integration, provide opportunities to increase the availability, mobility and flexibility of voice communications.

Education

Although faced with constantly shrinking budgets, educational institutions are in need of systems that keep people connected and provide for collaborative environments. A ShoreTel phone system provides a reliable solution that can be implemented across multiple sites while providing an easy-to-use, web-based central management system.

With multiple buildings and campuses spread across a regional area, it makes sense to migrate to a single solution that can be managed centrally, yet deliver all the reliability of a traditional phone system. An affordable ShoreTel phone system can help your organization stay connected, even in the face of major changes in the educational marketplace.

Professional Services

Professional service organizations of all types and sizes are discovering the value in an IP-based phone system. Features previously unavailable in traditional phone systems are providing new ways to communicate, collaborate, and improve productivity.

In professional services, there are more competitors and more demanding customers. Whether you provide architectural, design, engineering, legal or IT services, your ability to address these challenges depends on your information technology. Today, high performance, easy-to-use IP PBX systems are becoming a crucial part of a professional organization's technology.

Retail

A ShoreTel phone system can streamline business operations, reduce operational costs, and even increase sales. At the same time, a retail business will improve communications between all employees at one or multiple sites—between stores, customers, and headquarters.

With networks already in place, retailers are finding that IP PBX systems can not only reduce costs, but provide opportunities for new applications that can directly benefit their business. ShoreTel's ease-of-use makes a perfect fit for retailers that don't necessarily have sophisticated IT resources. At the same time, employees benefit from increased mobility and improved productivity.

While contributing to the bottom line, ShoreTel IP PBX systems also contribute to the customer experience, which is at the heart of every retailer's success.

Government

ShoreTel's IP-based phone system provides the interoperability, cost-effectiveness, security, and collaboration capabilities that government institutions require.

The ShoreTel solution is receiving wide praise from local, state and federal agencies. It's easy to install, simple to manage, and delivers robust features - all with an inherently reliable architecture.

Government institutions can directly benefit by deploying an IP telephony system. If employees relocate, or if branch managers move to different areas inside or outside the organization, they can use any telephone in the system and have all their calls routed to that specific phone.

If you need precise phone billing, you can get the data you need from the Call Manager, which not only shows phone numbers, but the duration of calls. Other features will save valuable time by simplifying common tasks using unified messaging, desktop call control, online directory dialing, and Convergence applications that enhance collaboration.

Manufacturing

For manufacturers, business has never been more challenging. They're faced with more competitors, more aggressive pricing, and more demanding customers. Whether you manufacture hardware, software, machinery, agricultural, chemical or pharmaceutical products, your company's ability to address these challenges depends, in some part, on the performance of your phone system.

Manufacturers require a communications network that can be put to use across the entire value chain. A ShoreTel system can provide a manufacturer with decreased costs, increased productivity, and a surge in customer satisfaction.ShoreTel has provided its IP PBX system to help manufacturers improve productivity while reducing operational costs.