Clearvoice CMS

Music on hold and Advertising On Hold will help make the most of the time your customers spends with you on the telephone - when you're not speaking to them!



Until recently the most common format to play music or announcements on-hold was via a CD player using a pre-recorded CD with announcements saying “thank you for holding, your call is important to us”. The CD provided would play either royalty-free music or the performing rights license would be prepaid. The drawback of the CD player was, that no matter how robust the machine, there was always the possibility that the the player would fail mechanically and so would need to be replaced.

MP3 players are now taking over as the player of choice - there are no moving parts and a wider range of music tracks can be stored. However, a word of warning. If you wish to play music to your callers you must ensure that that royalties for the music are paid. A performing rights license can be obtained from www.mcps-prs-alliance.co.uk

Professional Services

If you want to advertise your company or products on hold while your customers are waiting to speak to you, a professionally produced solution may be answer. There are a number of companies providing this service, who offer tailored alternatives to standard on-hold messages using professional voice artists. Solutions can range from one-off recordings to regularly updated messages for both your telephone callers and visitors to your website.