Clearvoice CMS

Page 1

Voice Recording Case Study: Following the installation of a Call Recording system at a computer maintenance company, the managing director happened to listen to some recordings.What he learned from his staff in five minutes changed his whole approach.

 

Upon listening to the receptionist, he realised that she was talking to her friends from nine until five, at the same time as handling the incoming business calls! Listening to a telesales operator, he established that even though she had undertaken the company training, she was misinforming potential customers of the services the company provided.

 

As you can imagine, the managing director ensured that not only was telesales person immediately retrained, but a systematic approach was implemented, which meant that sales calls were listened to and analysed on a regular basis.

 

 

Whilst call recording is used extensively in the insurance market for compliance, by taking advantage of the benefits it provides for training it can revolutionise the way sales advisors are trained, how they behave, and how they can be encouraged to improve their performance.

 

In every return on investment analysis of call recording contributors have stated that a 100% ROI is attainable within an extremely short period of time.