Clearvoice CMS

How often do you get frustrated in a shop when you see shop assistants milling around and the phone simply keeps rining and you say to yourself, will someone answer that the phone!

It is common enough, but when you're waiting on the end of the phone you can't tell if they're having a coffee all if there is no one in the office in the first place.

Because some companies still refuse to use automated devices in one form or another, the losers are invariably the companies themselves, as the customers go elsewhere.

There are solutions, but they need to make sense and they need to be manageable to the extent that they are adaptable as your business changes and evolves.

But before I launch into a dialogue about the next latest and greatest, what about your existing telephone system programming.  Take a moment to think about how is your overflow programming setup.  If the main number or a departments number or direct dial number is not answered what happens.

• should it divert to another department
  
• should it divert to a mobile number
  
• should it divert to a home worker
  
• should it divert to an external answering service