Communicate Using Their Tools
If you're following a digital marketing and communications routes, then naturally, you will be getting busier. But whatever you do, don't forget or neglect the callers and people contacting you.When your customers on to interact with your business they'll do it in whichever format they choose to, given half the chance.
It is a well-known fact that most people get dumped by text! So complaining or entering a confrontational situation is always avoided, not only that, many people prefer not to use the phone at all. So what's the answer?
Whether you like it or not, your business is a contact centre, a more up-to-date description for a call centre.
Contact means text, e-mail, phone, fax, letter,
Instant Messaging and even video, and it is your job to capture that content in order to keep your customers happy.Teenagers are completely over a with MSN and WebCams. As they move into, us, they will naturally expect all the tours of communication they get at home.
There are systems around the funnel all of these various forms of communication and share them out between the staff you have designated to handle communications.
It doesn't matter what the label is used if customers contact you, you're a contact centre, so make the most of your status and greet them with the technology their most comfortable using and watch your productivity and profitability increase.
01Stop wondering what you could do!
02Think of a suitable date & time!
03Call 0800 xxx xxxx and arrange to meet one of our specialists!