Clearvoice CMS

Profit on the level

Picking up the phone and calling the customer is a simple task, but just so as you are aware there are some neat processes to make it more effective.

Click to dial from your database, this can be Microsoft outlook, Microsoft CRM or any other of the many contact database is available.  This simple facility can double the output of someone who needs to make a given number of calls per day.

Automated Dialling; if you have a large number of customers to call, you can link up your call list with an automated dialler that prepares your database record the next call.  This facility can increase productivity by 200%.

Customers calling you

Greeting a customer by name, even before they've spoken to you can be a bit off putting, but knowing when they called and what they said is priceless.

With databases being used in virtually every business, linking important data to be used at a later date has consistently proved to be critical either for dispute resolution or to ensure that the correct instructions had been received.

Knowing who is calling also enables collectivity from the database to other important items of data such as:

• Customer invoices
• Maintenance agreements
• SLA's
• Equipment specifications
• Service history
• Purchasing history

Information is king - not having quick access to it damages your business. Call us now to find out more about increasing efficiencies and profitability.