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Treating Customer Fairly - Cuture
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Date added: 02/26/2009 |
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Controls: "Control including MI (Management Information), are important to the delivery of good TCF culture. However, we acknowledge that for many firms TCF MI is proving to be a significant chellenge"See Section 7, Page 15 for more information. |
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Telephone Recording March 2008
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Date added: 02/11/2009 |
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Recording of voice conversations and electronic communications - 85 Page Report |
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TCF Initiative: Progress Report
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Date added: 02/26/2009 |
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By the end of March 2008 firms are expected to have appropriate management information or measures in place to test whether they are treating customers fairly.Point 33, Page 8 |
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TCF December 2008 Deadlines
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Date added: 02/27/2009 |
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FSA update on the Treating Customers Fairly initiative and the December 2008 deadline. |
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