Frequently Asked Questions

How much does Clearvoice charge?
Who do we pay for new equipment?
Who is the sales contract with?
What are the terms for Clearvoice?
Who takes care of maintenance contracts?
Who arranges the project management?
Do we get an account manager?
How long does it take to complete the ROI calculator?
Can we just complete the ROI analysis and decide from there?
How are supplying companies selected?
Will Clearvoice work with existing suppliers?
Are we obligated to purchase from Clearvoice?
We know what we want so how can you help us?
Can Clearvoice arrange finance?
Can we speak to companies that are using the systems you recommend?
How to we start the ball rolling?

How much does Clearvoice charge?
Clearvoice do not charge to attend meetings or for the preparation of quotations for hardware or software. We do however charge fees by prior arrangement for coaching, consultancy and project management. Back to top

Who do we pay for new equipment?
You pay the selected supplier direct for any equipment or services required. Back to top

Who is the sales contract with?
New equipment and services are signed up on the supplying company's paperwork .Back to top

What are the terms from Clearvoice?
We request that a deposit is paid which is 50% of the total consultancy cost with the balance payable within 14 days of completion. Back to top

Who takes care of maintenance contracts?
If maintenance contracts are required, these are placed directly with the supplying company or companies. Back to top

Who arranges the project management?
Clearvoice liaise with the supplying company and ensure that the implementation of any system or systems is structured in such a way to maximise the profit from the technology.  The implementation is structured in accordance with our recommendation as stated in the Book Profit from Technology regarding Technology Teams. Back to top

Do we get an account manager?
Yes, Clearvoice: we provide ongoing support to all of our customers and ensure that the implementation of systems recommended run smoothly .Back to top

How long does it take to complete the ROI calculator?
This will depend upon the size of your business.  We provide printed documentation that will assist you in compiling the necessary information we need.  Typically, we would spend up to a day at your offices in compiling the data and asking various questions to different staff members and departments. Completion of the report would again depend on the size of the company we are dealing with; however, this would normally take no longer than seven days. Back to top

Can we just complete the ROI analysis and decide from there?
Yes, we believe that it makes sense that any transition is carefully considered before action is taken.  You may decide to reduce your costs, and then factor in the implementation of new systems to suit external factors such as holidays or recruitment. Back to top

How are supplying companies selected?
We have had close working relationships with many companies over the years and select a variety of companies depending on their abilities and geographic location.  As I'm sure you can appreciate, an excellent supplier in the south of England may not be able to provide the same level of service to a company in Scotland. Back to top

Will Clearvoice work with existing suppliers?
Yes, if for example there is no need to replace your existing telephone system, yet, if it is agreed that peripheral equipment is required, we will of course liaise with your existing suppliers to ensure the smooth implementation of the new equipment or software. Back to top

Are we obligated to purchase from Clearvoice?
No,we are intent on providing the highest level of service to our customers and we have the utmost confidence in our abilities and approach and would like to think that our customers believe the same.  If in the unlikely event you choose to purchase equipment from an alternative company, then so be it. Back to top

We know what we want, how can you help us?
If you are already in the process of replacing equipment or implementing new systems, it makes good business sense to get a second opinion.  We would always welcome the opportunity to discuss your requirements, and if we feel that the solution you are about to choose is a good one, we will tell you .Back to top

Can Clearvoice arrange finance?
Yes we can; most types of finance and leasing can be arranged at excellent rates.Back to top

Can we speak to companies that are using the systems you recommend?
Yes, of course.  Depending on the technology you require, we can provide you with reference sites to help you through your decision making process. Back to top

How to we start the ball rolling?
Firstly you need to contact us for an initial chat over the telephone in order that we can get a feel for what you would like to achieve and indeed to make sure that there is a comfortable fit between your company and ours. Back to top